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Return and Refund Policy

 

Return/Exchange Policy

We want you to enjoy the items you purchase from SLRdirect.com. If  for any reason  you are not satisfied with your purchase, you may return items that are unopened within 14 days of receipt. You must first obtain a return authorization from our customer service department.

All returns without an RMA# will be refused.

UPC codes must be intact and rebate forms unfilled. The serial number must match the serial number shipped.Please do not mark the original manufacturer's box with any writing. Be sure to write your return authorization on the outside box.

For your protection insure the package and ship via a traceable method. SLRdirect.com is not responsible for lost or damaged packages.

Once the return is received and inspected by our shipping warehouse a refund will be issued within 24-48 business hours to the same form of original payement

All returns will be charged a 10 percent restocking fee and shipping and handling is non refundable.

Any order that was shipped and then cancelled or refused is also subject to a 10 percent  restocking fee as well as shipping charges both ways.

Once an order is shipped it cannot be cancelled. If you want to cancel your order we can set up a return or exchange within 14 days upon receipt.

 

 

Return Policy For Defective Items

If your items it defective you can return it to us for a full refund or exchange within 14 days upon receipt. You will not be charged any restocking fee on a defective item and we will email you a prepaid return label to send the merchandise back. 

Once the defective merchandise comes back to our warehouse our shipping team will inspect the unit to confirm and declare it defective. If the unit is found to be not defective you will be charged a 10 percent  restocking fee.

 

Return Policy For Non Defective Items

Non defective items can be returned to us within 14 days upon receipt for a full refund less a 10 percent restocking fee .

Shipping and handling charges are not refundable

 

Extended Warranties

Extended warranty plans are registered to your unit right away so they cannot be cancelled after 24 hours of purchase

 

 

Order Policy

If the products you originally ordered are changed via phone with our sales representative during  the order confirmation we will email you a new updated final invoice. Please review it carefully, to make sure you are fully satisfied and agree to the changes made, because once the order has been shipped there are no price adjustments or returns.

 Accepting delivery means you are confirming any changes made to order if different from original invoice and accept the price and model changes as shown on invoice attached to product upon delivery.

 

 

 

 

 

 

 

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